LEEDS, UK 27th August 2004 - Luminary Solutions, the leading supplier of OpenROAD and Ingres services in the UK, has been awarded a major new green-field development project for Indesit Company (formerly Merloni Elettrodomestici). Luminary is already supplementing Indesit UK's in-house skills with a managed team of experienced OpenROAD and Ingres developers. The Luminary team is assisting Indesit UK in developing its core service engineer support system in preparation for deployment in Indesit's home country of Italy, and has further been engaged to develop a new invoice tracking system for the UK operation.

Indesit Company (UK) is the biggest manufacturer and supplier of kitchen appliances in the UK through its Hotpoint, Indesit, and Cannon brands. The parent company, Indesit, is an international organisation that is based in Italy and has country-based operations throughout Europe. Indesit (UK) has a vast post-sales support organisation that ensures prompt and efficient customer service for appliances that are both under warranty and out of warranty. The fleet of service engineers is supported by state-of-the-art wireless communication applications that ensure efficient allocation and processing of customer service calls.

Ian Rudderham, Indesit UK's IT Manager, said: "Our post-sales support systems are the core of our customer service business here in the UK and are set to be adopted by other Indesit European operations. We undertake the majority of our support and development activities in-house as they are critical to our operation; however, establishing partnerships with trusted suppliers to help us through peaks in demand is absolutely crucial. We chose Luminary as an Ingres development partner because of their excellent track record in customer service and delivery."

Luminary has provided a fully managed team of developers to assist Indesit UK in developing its core service engineer support system in preparation for its deployment in Italy. They have completed development of the system on-time and to budget. In addition to the 'internationalisation' of the system, this has required significant changes to the existing functionality and additional modules to be developed to meet the different legal and cultural requirements of the Italian organisation. A number of business areas have been enhanced including inventory management, stock movement, direct sales and supplier re-imbursement. The development has included complex user interfaces, developed through an iterative prototyping approach that ensured no compromise on quality, and the integration of heterogeneous technology systems, including an interface of financial data through to SAP.

Indesit have further engaged Luminary to take on the development of a new invoice tracking system. This development will be undertaken over the next six months by a managed team of developers. Again this development will address complex system integration issues both within Indesit and with external suppler and customer organisations. The team will be based at their development centre in Leeds. The Luminary approach --- with clearly defined channels of communication --- has already proved an efficient and effective way of supplementing Indesit UK's IT function.

Mike Weightman of Luminary said "We are extremely happy to have renewed a working relationship with Indesit that proved very successful for both parties in the past. We are excited about the challenge we've been given and will build on the successful project work that we've delivered so far. Luminary has the skills and experience that complement those within Indesit and is committed to working in this partnership for the long-term. We have the capability and work ethic that will help Indesit go from strength to strength, building on their position as a market leader".

About Luminary Solutions

Luminary is a systems integration company that combines existing corporate systems to produce new, integrated applications delivered to multiple display technologies - such as browsers, PDAs and mobile phones using both J2EE and .NET architectures. Luminary has two key areas of service - the integration of disparate data sources presented by an integration layer to new generation devices and the provision of specialist services to the Ingres and OpenROAD customers in conjunction with Computer Associates, one of the world's largest software companies.

Website: www.luminary.co.uk